How to Return?
We use Collect+ for returns within the UK. The process is simple and most importantly its FREE!
• Access our return portal HERE
• Enter your order number (e.g. 12345) and shipping postcode OR email address OR phone number.
• Select which item(s) you are returning and why.
• You’ll be given a QR code which you can take to your chosen Collect+ drop off location.
Once you have posted your return you’ll be able to track it’s progress HERE.
International returns are covered by the customer, unless agreed otherwise with customer services.
Any refunds due will be in accordance with the price the customer initially paid.
Any unwanted items have 28 Days from the arrival of your order to be returned.
Unwanted items must be returned in the original unworn, unwashed condition.
Unwanted items must be returned with all tickets, labels, hygiene stickers and tags still attached.
All returned goods will be processed by us upon arrival; we reserve the right to refuse refunds or exchanges if the guidelines are not met.
If a different style is required, customers must send the original item back for a refund and place a new order as desired.
In the rare occasion the colour or size of the style ordered is unavailable, we will offer you a relevant alternative or a refund.
Chelsea Peers NYC
Unit 2, Blackthorne Point