We use InPost and Collect+ for returns within the UK. The process is simple and most importantly its FREE!
• Access our return portal below
• Enter your order number (e.g. 12345) and shipping postcode OR email address OR phone number.
• Select which item(s) you are returning and why.
• You’ll be given a QR code which you can take to your local InPost locker or Collect+ drop off location. Once you have posted your return you’ll be able to track it's progress HERE.
Returns are free and easy. If a different style or size is required, you will need to send the original item back for a refund and place a new order as desired. We offer a 28 days returns policy from the date of arrival of your order. Please note that you will have 14 days from this date to register your return on-line, and a further 14 days for your parcel to arrive at our warehouse so that we can process your refund for you. Items must be returned in their original unworn and unwashed condition with all tickets, labels, hygiene stickers and tags still attached to qualify for a full refund.
Chelsea Peers NYC
Crow Lane Industrial Estate, Ravens Way, Northampton NN3 9UD
International returns are covered by the customer unless agreed otherwise with customer service.